Cancellation Policies
🗓 Standard Cancellation Policy
Livly offers four main cancellation policy types. The applicable policy will be clearly displayed during the booking process and in your confirmation email.
1. Flexible
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Full refund if canceled 14 or more days before check-in.
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No refund if canceled within 13 days of check-in.
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Non-refundable if a lease agreement has already been signed.
2. Moderate
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100% refund if canceled 30+ days before check-in.
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No refund if canceled within 29 days of check-in.
3. Firm
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100% refund if canceled 60+ days before check-in.
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No refund if canceled within 59 days of check-in.
4. Strict
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Non-refundable. Full payment is required at booking and is not eligible for refund under any circumstances.
📆 Long-Term Stays (30+ Days)
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The first month’s rent is due at confirmation and non-refundable once paid.
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Remaining rent is billed monthly and cannot be refunded once charged.
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Cancellations after move-in require notice as specified in your rental agreement.
❗ Important Notes
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If you signed a lease agreement, the cancellation policy stated in the lease will apply and may override the standard policy.
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Service fees are non-refundable in most cases.
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Refunds, if applicable, are typically processed within 5–10 business days.
🧾 How to Cancel a Booking
To cancel a reservation:
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Log in to your Livly account.
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Go to My Bookings.
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Click Cancel Booking and confirm.
You’ll receive an email confirmation and, if eligible, your refund will be processed automatically.
📌 Need Help?
Still unsure about your cancellation terms or need to cancel a lease-based reservation? Contact our support team at support@golivly.com or call us at 888-589-2986.