Verification
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      Keeping the Livly Community Safe from Fraud

      This article outlines how Livly verifies both guests and property managers

      Overview
      Trust and safety are at the core of everything we do at Livly. Whether you’re a guest booking a property or a property manager listing your home, we take strong measures to prevent fraud and protect our community. This article outlines how Livly verifies both guests and property managers and how we maintain listing authenticity through our technology integrations.

      🛡️ Guest Identity Verification

      To ensure only trusted travelers book on Livly, every guest must complete a biometric ID verification process before their reservation is confirmed.

      Our guest verification includes:

      • Uploading a government-issued ID (e.g., passport or driver’s license)

      • A real-time selfie matched to the ID using biometric technology

      • Advanced fraud detection to flag suspicious behavior or mismatched documents

      This helps prevent identity fraud, protects our hosts, and ensures a safer community for everyone.

      🏢 Property Manager & Host Verification

      Livly works exclusively with verified property managers and professional hosts. To get approved, every manager must undergo a strict onboarding process that includes:

      • Company verification using valid Tax ID (EIN) or business license

      • Background screening for corporate partners, including public reputation and legal history

      • Direct integration with approved Property Management Systems (PMS) to validate business legitimacy

      We do not allow individual hosts or unverified businesses to list properties on Livly.

      🏠 Listing Authenticity via PMS Integration

      All listings on Livly are synced from trusted, pre-approved PMS platforms such as:

      • Streamline

      • Guesty

      • Hostaway

      • Bluetent

      • Hospitable

      This means each property is verified at the source. Livly does not allow manual uploads of properties without PMS validation, reducing the risk of fake or duplicated listings.

      🔒 Additional Fraud Protections

      • Secure Payment Processing: All payments are processed through Stripe, an industry leader in fraud prevention and encryption.

      • Booking Monitoring: Livly’s system flags suspicious activity, such as repeat failed payments or unusual booking patterns.

      • 24/7 Support: Our team is always on standby to investigate any report of fraud, suspicious listings, or guest concerns.

      💬 Questions or Concerns?

      If you believe you’ve encountered a fraudulent listing or suspicious activity, contact our Trust & Safety Team immediately at support@golivly.com or call 888-589-2986.